Call us 1800 243 232
Call us 1800 243 232
Welcome to the Acquired Injury specific part of your induction.
In this section we will provide you with information about how Anglicare’s Acquired Injury Support Services work and operate.
We will cover:
At Anglicare we work within a Practice Framework, Professional Boundaries, and we support people using the principles of Person-centred Active Support.
This video ‘What makes a great support worker?” shares client views on what good support looks like.
We provide a broad range of services in a number of different work settings across the state.
Our Acquired Injury Support Service provides support to clients after a motor vehicle accident.
‘Your life, your way, every day’, that’s our motto. Anglicare provide a wide range of supports to meet the needs of the person. This can be short term support or complex care and we concentrate on supporting rehabilitation.
As a support worker you will support people to maintain connections with family, friends, their work and community. MAIB services are provided in the community or in a residential facility.
The Schedulers are the team who work with the rosters, find staff for shifts, make changes to rosters, staffing and shifts, and they answer your questions.
They are the first people to talk to about the way things work for you.
They do not talk to you about client support, client issues or incidents – that’s your managers role.
There is a 24-hour service for client concerns managed by on call staff for enquiries outside of office hours. This is for emergency calls and client concerns, not shift changes or other concerns about work.
Orientation shifts are shifts where you go with another support worker to meet clients and learn about their supports they are also referred to as “Buddy Shifts”.
The number of shifts will vary and what you will learn depends on the setting.
Meet and Greets are where you go to meet a new client. Clients need to meet you, get to know you before you become part of their team.
There are some community clients that do not require a meet and greet and we may direct you to these people for some of your first shifts.
Shifts will be offered to you through Skedulo.
Schedulers may also contact you on your work phone.
It is important to respond to scheduling, even if it’s no, we are trying to fill shifts and provide the best cover of support for clients, so please respond.
Skedulo is your mobile workforce app. It is where you:
You can find out more about how to login and use Skedulo here.
Mobile phones are a work tool. We have a few things you need to know about how to use them.
This app gives you access to:
You can find out more about how to setup and use the Anglicare Acquired Injury Services App here.
Thank you for taking part in the Anglicare Disability Service Induction. We hope this training has been informative.
Welcome to the Anglicare team!
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